As the number of online shoppers increases, competition to keep customers hooked on e-commerce web sites is being driven by eye-catching, user-friendly designs written using rich internet application systems such as Adobe's Flex and Air offerings.
However, competition in e-commerce site development was boosted in July when Microsoft launched the latest version of its browser client Silverlight 3 and RIA system Expression 3.0.
The latest figures for UK e-commerce from the Interactive Media in Retail Group and Capgemini e-retail sales index show online sales for July up 15.7 per cent on the June figures, at £4.2bn, 16.8 per cent higher than July 2008. As the global turnaround is pushed back into 2010, firms' e-commerce sites need to be ready for that upturn.
So do Microsoft's new versions of Silverlight and Expression have what it takes to overhaul RIA market leader Adobe? Butler Group senior research analyst Michael Azoff said there are a number of questions to be answered when developers are deciding which environment or platform to use for building internet applications.
"If it's a business that's bought into the Microsoft stack and you're building RIAs, it makes a lot of sense to go with Silverlight. It's a very good plug-in for the browser. So it's a natural choice for Microsoft developers – they have the Visual Studio environment, and it's a nice way of extending their capabilities for something that matches Adobe's Flash player," said Azoff.
Quocirca principal analyst Clive Longbottom said firms that use Microsoft-based applications - as opposed to applications that come from Microsoft per se - would use Microsoft's RIA technology. "A lot of suites that integrate with Active Directory will drive enterprise take-up of Silverlight," he said.
Perhaps the biggest problem for Microsoft is that adoption of Silverlight on desktop PCs, even by its own figures, is only about one in three. For large firms wanting their web site accessible globally, that take-up needs to move much closer to 100 per cent.
"The big issue here then is, can they actually create a completely agnostic platform – like Adobe have – where it will work in Safari, Firefox, Chrome and so on," said Longbottom.
Azoff added: "If I was thinking of something that could be accessed globally – I'd think twice about choosing Silverlight as my vehicle. Microsoft is always going to face the issue of platform portability."
Azoff said firms might still decide to build web sites accessible by Flash and for Silverlight, but it would mean a duplication of effort.
In defence of Silverlight, Microsoft's general manager for presentation platform and tools Ian Ellison-Taylor said one of the things he has seen with this kind of technology is that take-up is non-linear.
"The hard part is getting going. As time goes on more customers deploy it and more developers then target it – so you get this virtuous cycle where once you get past a certain point, uptake accelerates," he said.
The other contender in RIA is Java FX, owned by Sun Micrososystems. However, the effect of Sun's planned acquisition by Oracle creates uncertainty.
"Firms may be wondering about how this pans out, and what decisions Oracle make about what they'll push forward with," said Azoff. "But I think Oracle will be a lot sharper monetising it than Sun was."The business services company, which provides pest control, washroom services, and courier services among others things, had been using a Microsoft server-based system comprising 180 different email domains and 40 mail systems.
“It was a cumbersome system that caused communications problems and required a heavy IT presence,” Kinsella told Computing.
The company, which operates in 50 countries across the world, began to look at alternative solutions 18 months ago.
There were three options, according to Kinsella: the company could employ a standard server-based system; opt for a mixed system with a standard server at one end and an open source at the other, or opt for a cloud-based solution.
“The cloud option for email was very new 18 months ago, so we looked into employing a standard server across our businesses. We reasoned after six months or so that both the standard server solution and a mixed solution would take too long to implement and be too expensive. Less than 20 per cent of our estate is currently using Microsoft Exchange, and we would have had to invest in a whole lot of new kit,” he said.
“By this time Google Apps was more widespread and seemed like a viable solution. As we looked into it, we realised it would resolve several issues across our company. In addition, our staff already knew how to use Google Apps because they were using it at home."
Kinsalla estimates that the investment in Google Apps was between 50 and 70 per cent cheaper than a standard server would have been, but argues that the primary motive for opting for Google Apps was business efficiency.
Google Apps replaces the original 40 mails systems with one, and offers a calendar, integrated chat, email translation and video communications.
Kinsalla explained how Rentokil Initial will benefit from these applications.
“As a global company, email translation will help business efficiency, and video communications will help us deliver regular training," he said.
Google Apps will be rolled out to 35,000 employees by 2010. Of these users, 20,000 will be regular PC users with 15,000 being on-the-road staff. The remote workers, who did not originally have a company email account, will now be able to access Google mail from any internet-connected device such as a PDA or home computer.
The company is also looking into setting up kiosks that remote workers can use to access their email. Although Rentokil Initial employs 78,000 staff globally, many of them are casual staff such as cleaners.
"We would not look to roll out Google Apps to more than the 35,000 we have targeted because the casual nature of the rest of our workforce means that they won't benefit .
However, competition in e-commerce site development was boosted in July when Microsoft launched the latest version of its browser client Silverlight 3 and RIA system Expression 3.0.
The latest figures for UK e-commerce from the Interactive Media in Retail Group and Capgemini e-retail sales index show online sales for July up 15.7 per cent on the June figures, at £4.2bn, 16.8 per cent higher than July 2008. As the global turnaround is pushed back into 2010, firms' e-commerce sites need to be ready for that upturn.
So do Microsoft's new versions of Silverlight and Expression have what it takes to overhaul RIA market leader Adobe? Butler Group senior research analyst Michael Azoff said there are a number of questions to be answered when developers are deciding which environment or platform to use for building internet applications.
"If it's a business that's bought into the Microsoft stack and you're building RIAs, it makes a lot of sense to go with Silverlight. It's a very good plug-in for the browser. So it's a natural choice for Microsoft developers – they have the Visual Studio environment, and it's a nice way of extending their capabilities for something that matches Adobe's Flash player," said Azoff.
Quocirca principal analyst Clive Longbottom said firms that use Microsoft-based applications - as opposed to applications that come from Microsoft per se - would use Microsoft's RIA technology. "A lot of suites that integrate with Active Directory will drive enterprise take-up of Silverlight," he said.
Perhaps the biggest problem for Microsoft is that adoption of Silverlight on desktop PCs, even by its own figures, is only about one in three. For large firms wanting their web site accessible globally, that take-up needs to move much closer to 100 per cent.
"The big issue here then is, can they actually create a completely agnostic platform – like Adobe have – where it will work in Safari, Firefox, Chrome and so on," said Longbottom.
Azoff added: "If I was thinking of something that could be accessed globally – I'd think twice about choosing Silverlight as my vehicle. Microsoft is always going to face the issue of platform portability."
Azoff said firms might still decide to build web sites accessible by Flash and for Silverlight, but it would mean a duplication of effort.
In defence of Silverlight, Microsoft's general manager for presentation platform and tools Ian Ellison-Taylor said one of the things he has seen with this kind of technology is that take-up is non-linear.
"The hard part is getting going. As time goes on more customers deploy it and more developers then target it – so you get this virtuous cycle where once you get past a certain point, uptake accelerates," he said.
The other contender in RIA is Java FX, owned by Sun Micrososystems. However, the effect of Sun's planned acquisition by Oracle creates uncertainty.
"Firms may be wondering about how this pans out, and what decisions Oracle make about what they'll push forward with," said Azoff. "But I think Oracle will be a lot sharper monetising it than Sun was."The business services company, which provides pest control, washroom services, and courier services among others things, had been using a Microsoft server-based system comprising 180 different email domains and 40 mail systems.
“It was a cumbersome system that caused communications problems and required a heavy IT presence,” Kinsella told Computing.
The company, which operates in 50 countries across the world, began to look at alternative solutions 18 months ago.
There were three options, according to Kinsella: the company could employ a standard server-based system; opt for a mixed system with a standard server at one end and an open source at the other, or opt for a cloud-based solution.
“The cloud option for email was very new 18 months ago, so we looked into employing a standard server across our businesses. We reasoned after six months or so that both the standard server solution and a mixed solution would take too long to implement and be too expensive. Less than 20 per cent of our estate is currently using Microsoft Exchange, and we would have had to invest in a whole lot of new kit,” he said.
“By this time Google Apps was more widespread and seemed like a viable solution. As we looked into it, we realised it would resolve several issues across our company. In addition, our staff already knew how to use Google Apps because they were using it at home."
Kinsalla estimates that the investment in Google Apps was between 50 and 70 per cent cheaper than a standard server would have been, but argues that the primary motive for opting for Google Apps was business efficiency.
Google Apps replaces the original 40 mails systems with one, and offers a calendar, integrated chat, email translation and video communications.
Kinsalla explained how Rentokil Initial will benefit from these applications.
“As a global company, email translation will help business efficiency, and video communications will help us deliver regular training," he said.
Google Apps will be rolled out to 35,000 employees by 2010. Of these users, 20,000 will be regular PC users with 15,000 being on-the-road staff. The remote workers, who did not originally have a company email account, will now be able to access Google mail from any internet-connected device such as a PDA or home computer.
The company is also looking into setting up kiosks that remote workers can use to access their email. Although Rentokil Initial employs 78,000 staff globally, many of them are casual staff such as cleaners.
"We would not look to roll out Google Apps to more than the 35,000 we have targeted because the casual nature of the rest of our workforce means that they won't benefit .
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